Terms and Conditions

Welcome to vivianIkem.com. 

These Terms & Conditions govern your use of our website, products, services and course (“Services”).

These Terms & Conditions are an integral part of the Agreement You have with us for provision of different Services and Courses and may affect your statutory rights to the extent permitted by applicable Law.

 If you continue to browse and use this website and use our Services, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mekiv Limited’s (Registered in England with Registration number 10476425) relationship with you in relation to this website and Our Services.

1. Definitions

Mekiv limited or “Us” or “We” or “Our” refers to the owner of the website. 

The term “You” refers to Customer, Website visitor.

“Services” refers to all products, courses, content, Website and any other paid or free Service provided by Us to You.

“Website” refers to both https://vivianikem.com/ and 

https://theresetsquad.thrivecart.com/ 

2.How to contact Us

You can contact us below:

Email: mekivlimited@gmail.com 

Mailing address: Kemp House, 152 – 160 City Road, London, EC1V 2NX

3.The binding contract between ‘Us’ and ‘You’

Before we can confirm your order and/or booking, we must receive the full amount in advance for the services/appointments you book.

Some of our Services are provided on a subscription basis and payment plan and terms for these Services will be displayed on the Website.

We will send you an email once the payment is received to confirm your booking/order.

This forms a valid contract between Us and You.

4.Who owns the copyright over the Website and content?

All rights, including copyright, in this website are owned by or licensed to Vivian Ikem. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

5.Availability

All appointments are subject to availability of Dr Vivian Ikem. If the course or consultation you have booked is not available we will contact you by e-mail or phone to provide you with alternative dates and times. (if you have given us details).

Certain products we provide, such as our digital courses will be open for enrolment all the time and will be ready to be accessed and used immediately. Our Group Coaching programs will be open for enrolment from time to time as will be advertised

6.Price

The prices payable for our coaching/consulting services are included within each contractual agreement we conclude with our customers. These agreements will be provided to our customers upon our customers’ request and will be binding once our customers review and accept them. 

The prices payable for our digital products we provide and the relevant payment terms will be displayed on the third-party platforms through which we sell digital products.

Final amount payable will be the amount displayed in the invoices that we send to You via Stripe, Paypal or  in the invoices we create ourselves and send to you via email or through other means.         

If you complete a purchase via a third party platform, namely Thrivecart, you will receive an invoice from them after the sale.

Should there be any discrepancy between the price displayed in the agreement and the price displayed in the invoice sent to You, the latter shall take precedence.      

All conditions concerning the payments are governed by the specific agreements provided to our customers.

Customers bear full responsibility for the payment terms on which he/she agrees to.

7.Disclaimer of Liability in Relation to Our Services and Products

To the maximum extent permitted by law, the services and all included content are provided on an “as is” basis without warranty of any kind, whether express or implied. We specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We further disclaim any and all liability related to your access or use of the services or any related content. You acknowledge and agree that any access to or use of the services or such content is at your own risk.

8.Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

9.Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

10.Disclaimer in relation to the accuracy and content of any information provided on our website

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

11.Intellectual property Rights

This website contains material which is owned by or licensed to Vivian Ikem. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

12.Disclaimer of liability for links to third party websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)

13.Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14.Our Refund & Cancellation  Policy

Refund & Cancellation Policy for digital Courses

You have the right to request a refund for digital courses you purchased within 30-days from the purchase date.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

• A significant portion of the course & Content has been consumed before the refund was requested.

• Multiple refunds have been requested by a customer for the same course.

• Refund request is made in bad faith,

• Excessive refunds have been requested by a customer.

• Customer  have violated our Terms & Conditions,

• We do not grant refunds for payments made on a subscription plan unless otherwise required by applicable law (please see below for more information). 

These refund restrictions will be enforced to the extent permitted by applicable law. 

Refund & Cancellation Policy for Coaching and Consultation services

Refund, Cancellation and Termination of the Coaching Agreement between Us and You is governed by the Coaching Agreement. Please refer to the Coaching Agreement to find out about the details.

How to make a request for refund

You can email Us at: support@vivianikem.com 

15.Late payment & Non-payment

If you do not pay the amount due on time or make late payment for any of our Services, including for subscription plans, your access to and use of our courses & programs will be suspended and/or terminated.

16.Our Licence to You

Subject to these Terms we grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use our Services. You may download content from our Services only for your personal, non-commercial use, unless you obtain our written permission to otherwise use the content. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Us, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

17.Limitation of Liability For Damages

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any party other than us, including without limitation, any defamatory, offensive, or illegal conduct; or (c) unauthorised access, use, or alteration of your content or information. In no event shall our liability for all claims related to the services exceed the total amount of fees received by us from you for the use of paid services.

You acknowledge and agree that the disclaimers and the limitations of liability set forth in this terms of use reflect a reasonable and fair allocation of risk between you and us, and that these limitations are an essential basis to our ability to make the services available to you on an economically feasible basis.

You agree that any legal action related to the services must commence within one (1) year after the cause of action for the legal proceedings accrues. otherwise, such cause of action is permanently barred.

18.Indemnification

You agree to indemnify, defend, and hold harmless Us from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

19.How to contact Us

If you have any questions related to our products, services, payments or you wish to make a request for refund or cancellation, you can contact Us at: 

support@vivianikem.com 

We aim to get back to You within 72 hours.

20.Important Notice about Email Support

When You purchase courses from us or You book a Consultation & Coaching session, We will add You to our mailing list and will send You emails to guide You through the whole experience and help You make the most out of Our offerings.

You agree to receive such emails from us when you complete a purchase.